Privacy Notice
Gwenen Gardens is a trading name of Gwenen Contracting Ltd.
We are the controller of your personal data.
Where do we get personal data and information from?
• Directly from you - our customers and suppliers.
For more information on controllers and their responsibilities please see Key data protection terms you need to know.
This privacy notice tells you what to expect us to do with your personal information.
• What information we collect, use, and why
• Lawful bases and data protection rights
• How long we keep information
• Our contact details
• How to complain
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Addresses
• Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
• Names and contact details
• Addresses
We collect or use the following information to comply with legal requirements:
• Name
• Contact information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure - You have the right to ask us to delete your personal information.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing - You have the right to object to the processing of your personal data.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information to provide services and goods are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for legal requirements are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
How long we keep information
We are committed to protecting your privacy and ensuring the security of your personal information.
All personal data we collect is retained only as long as necessary to fulfil the purposes for which it was collected, in accordance with applicable legal, regulatory, and business requirements.
Once your personal information is no longer required for business purposes or to comply with relevant legal obligations, it will be securely deleted or anonymized.
In any case, personal information will not be retained for more than seven (7) years after it is no longer necessary for these purposes.
If you have any questions or concerns about our data retention practices, please do not hesitate to contact us.
Contact Details
Email: hello@gwenengardens.co.uk
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 14/04/2025